Refund policy

Refund & Return Policy (USA)

At trevn, we take pride in offering high-quality handbags and shoulder bags designed for everyday style, comfort, and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn.
  • Returned in its original packaging.
  • All tags, accessories, and inserts must be included.
  • Proof of purchase or order confirmation is required.

Note: Items returned without meeting these conditions may not be approved for a refund.

3. Return Shipping Costs

We believe in clear and fair policies:

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect product, trevn will cover the return shipping cost. A prepaid return label will be provided, and a replacement or full refund will be offered at no extra cost.

Change of Mind / Customer Remorse

If you wish to return an item because you changed your mind, the style or size does not meet your preference, or you ordered the wrong product, the customer is responsible for the return shipping costs.

4. Restocking Fees

We value our customers. Trevn  does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps to initiate a return:

Step 1 – Contact Us

Email us at support@trevn.shop with your:

  • Order Number
  • Reason for return
  • Photos (required for damaged items)

Step 2 – Receive Instructions

Our support team is available 24/7 and will review your request. We will respond within 24 hours with complete return instructions.

Step 3 – Ship the Item

Pack the product securely in its original packaging and send it to our return address. 353 Lexington Ave, Abilene, TX 79605, United States

6. Refunds

Once your return is received and inspected:

  • You will be notified of the approval status via email.
  • Approved refunds will be issued to your original payment method within 7 business days.
  • Refund Processing Time: Banks or card providers may take up to 7 business days to process and post the refund to your account.

7. Exchanges

The fastest way to receive a different item is:

  1. Return the original item using the steps above.
  2. Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Final sale items (if marked at purchase).

Need Help?

If you have any questions or need assistance with your return, please contact us at:

Email: support@trevn.shop

Business Information: